PRIVACY POLICY

Effective Date: 14 October 2026
Last Updated: 14 October 2026

1. Introduction

Welcome to DRx Forum. We respect your privacy and are committed to protecting the personal information you share with us through our website, https://drxforum.in/.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you browse our website, purchase educational materials, submit pharmacist registration details, upload documents, or contact us.

By using our website or submitting information through our forms, you acknowledge that you have read this policy. Where consent is required by applicable law, we will seek it appropriately.

2. Business Information

Business Name: DRx Forum
Address: Kumirmora Kabarsthan More, Hooghly – 712704, West Bengal, India
Email: Team.drxforum@gmail.com
Contact Number: +91 7001957155
Website: https://drxforum.in/

For privacy-related questions or requests concerning your personal information, please email Team.drxforum@gmail.com.

3. Information We Collect

Depending on the services you use, we may collect the following categories of information.

A. Personal and Contact Information

  • Full name

  • Email address

  • WhatsApp or mobile number

  • Other contact details voluntarily provided by you

B. Pharmacist Registration and Verification Information

If you submit a pharmacist registration application, we may collect:

  • Pharmacy council registration number

  • Qualification, such as D.Pharm, B.Pharm, M.Pharm, or Pharm.D

  • College or institution name

  • Registration certificate

  • Degree certificate or other supporting documents, where applicable

  • Application status and information needed to review your submission

Please upload only documents necessary for the stated purpose. Do not submit passwords, banking credentials, or unrelated sensitive information.

C. Order and Payment Information

When you purchase examination notes, study materials, or registration assistance, we may collect order details, the purchased product or service, payment amount, transaction reference, payment status, and refund-related information.

Online payments may be processed by third-party payment service providers. DRx Forum does not intend to collect or store your complete card number, card security code, UPI PIN, internet banking password, or other payment authentication credentials.

D. Technical and Usage Information

When you visit our website, certain technical information may be collected automatically by WordPress, our hosting provider, security tools, analytics services, or other enabled technologies. This may include:

  • IP address

  • Browser and device information

  • Pages visited and approximate visit times

  • Website performance, security, and error logs

  • Cookies and similar technologies, where enabled

The information actually collected depends on the features and services enabled on our website.

4. How We Use Your Information

We may use personal information for the following purposes:

  1. To create and manage customer orders.

  2. To provide access to purchased examination notes and educational resources.

  3. To receive and process pharmacist registration applications.

  4. To review submitted documents and communicate application status.

  5. To verify payments, handle failed transactions, and process eligible refunds.

  6. To respond to customer enquiries, complaints, and support requests.

  7. To maintain website security, prevent fraud, and investigate technical problems.

  8. To maintain business, accounting, and transaction records.

  9. To comply with applicable legal obligations and respond to lawful requests.

  10. To improve website performance, usability, and service quality.

We will not use personal information for purposes incompatible with the stated purpose without an appropriate legal basis or consent where required.

5. Pharmacist Documents and Public Verification

Documents uploaded through pharmacist registration forms are collected for application review and verification purposes.

Registration certificates, degree certificates, personal email addresses, and WhatsApp numbers are intended for authorised administrative review and are not intended to be displayed publicly through the pharmacist directory.

If an application is approved, DRx Forum may display selected professional information, such as the pharmacist’s name, registration number, qualification, and college name, in the public verification directory, according to the website’s published features and settings.

Applicants should not upload documents containing unrelated personal information. Please contact us if you believe that information has been displayed incorrectly or without an appropriate basis.

DRx Forum provides registration assistance and verification-related services. Unless expressly stated otherwise, we are not a statutory pharmacy council or government registration authority.

6. Payments and Third-Party Payment Providers

Payments on our website may be processed by authorised third-party payment service providers, such as Razorpay or Paytm, depending on the payment methods enabled.

These providers may process transaction information under their own privacy policies and security procedures. Their handling of payment information is governed by their applicable terms and policies.

We may receive payment confirmations, transaction identifiers, amounts, and payment status information needed to complete an order or manage a registration application.

We do not ask customers to send their UPI PIN, card security code, banking password, or one-time password to DRx Forum by email or WhatsApp.

7. Sharing and Disclosure of Information

We do not sell personal information to third parties.

We may share relevant information with the following categories of recipients when reasonably necessary:

  • Payment service providers: To process and verify transactions and refunds.

  • Website hosting and technical service providers: To host, secure, maintain, and operate the website.

  • Authorised personnel: To review applications, provide services, and manage customer support.

  • Professional advisers: Where reasonably necessary for legal, accounting, or compliance purposes.

  • Public authorities or regulators: Where disclosure is required by applicable law or a lawful order.

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

8. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse.

These measures may include access restrictions, website security controls, secure connections, administrative safeguards, and appropriate backup procedures.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we will take reasonable steps to protect the information entrusted to us.

Access to registration documents should be restricted to authorised personnel who need the information to perform their duties.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, application management, transaction records, dispute resolution, security, and legal compliance.

The retention period may vary depending on the type of information and the applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to lawful retention requirements and legitimate operational needs.

10. Cookies and Similar Technologies

Our website or its enabled services may use cookies and similar technologies to support essential functionality, maintain security, remember preferences, measure performance, or analyse website usage.

You may be able to control cookies through your browser settings or available website consent controls. Disabling certain cookies may affect some website features.

The specific cookies used depend on the WordPress theme, plugins, analytics services, and other technologies enabled on the website.

11. External Links and Third-Party Services

Our website may contain links to external websites, payment gateways, or other third-party services.

Those websites and services operate under their own privacy policies and terms. DRx Forum is not responsible for the privacy practices of external services that we do not control.

We encourage users to review the applicable policies before providing personal information to a third party.

12. Your Privacy Rights and Requests

Subject to applicable law, you may contact us to:

  • Request information about personal data associated with you.

  • Request correction of inaccurate personal details.

  • Request deletion of information where deletion is legally and operationally permissible.

  • Withdraw consent where processing is based on consent and withdrawal is legally available.

  • Raise a concern about how your information is collected or used.

To make a privacy-related request, email Team.drxforum@gmail.com. Please describe your request clearly and provide enough information for us to identify the relevant account, order, or application.

We may request reasonable verification of your identity before acting on a request. We will respond in accordance with applicable legal requirements. Certain information may need to be retained where required by law or necessary for legitimate recordkeeping, dispute resolution, or security purposes.

13. Children’s Privacy

Our website and services are not knowingly intended to collect personal information from children in circumstances where parental consent or other safeguards are legally required.

If you believe that a child has provided personal information inappropriately, please contact us at Team.drxforum@gmail.com so that we can assess the situation and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website features, security practices, payment arrangements, or legal obligations.

The latest version will be published on this page with an updated revision date. Changes will apply prospectively, subject to applicable law.

We encourage visitors and customers to review this page periodically.

15. Contact Us

For privacy questions, data correction requests, or complaints, please contact:

DRx Forum
Kumirmora Kabarsthan More, Hooghly – 712704, West Bengal, India
Email: Team.drxforum@gmail.com
Phone: +91 7001957155
Website: https://drxforum.in/

Please use the email address above for formal privacy requests and include the relevant order or application reference, where applicable.

DRx Forum
Educational Resources and Pharmacist Registration Assistance