Refund and Cancellation Policy
Effective Date: 14 October 2026
Last Updated: 14 October 2026
1. Business Information
Business Name: DRx Forum
Address: Kumirmora Kabarsthan More, Hooghly – 712704, West Bengal, India
Email: Team.drxforum@gmail.com
Contact Number: +91 7001957155
Website: https://drxforum.in/
2. How to Request a Refund
All refund requests must be submitted by email only to Team.drxforum@gmail.com. Refund requests made by telephone, verbal communication, or other informal channels will not be treated as formal refund applications.
To help us review your request, your email must include:
Full name of the customer or applicant.
Order ID or application reference number, if available.
Payment date, amount, and transaction ID or payment reference.
A clear explanation of the reason for requesting a refund.
Valid supporting evidence, such as a payment receipt, transaction screenshot, order confirmation, or relevant correspondence.
Incomplete requests may require additional information before they can be assessed.
DRx Forum will review each request against this policy and applicable law. Submitting a request does not automatically guarantee a refund.
3. Digital Products – Examination Notes and Study Materials
DRx Forum may offer digital examination notes, study materials, question papers, and other educational resources.
Customers should review the product description, subject, course, and academic session before making payment.
Once digital content has been delivered, downloaded, or made accessible, payments are generally non-refundable, except where a qualifying delivery or technical issue exists or a refund is required by law.
A refund request may be considered if the purchased content was not delivered, access cannot reasonably be restored, the same transaction was charged more than once, or the supplied content materially differs from its description.
Customers requesting a refund must email the evidence and reason for their request to Team.drxforum@gmail.com.
Where possible, DRx Forum may first attempt to resolve an access or technical issue by restoring access or supplying the purchased material.
4. Pharmacist Registration and Verification Services
DRx Forum may provide assistance with submitting pharmacist registration details and supporting documents for verification.
Applicants must provide accurate information and genuine, legible documents.
Payment for assistance or verification does not guarantee approval by a statutory authority, pharmacy council, or other third party.
If an applicant requests cancellation before substantive service work begins, a refund may be considered, subject to applicable law and any permitted charges disclosed before payment.
Once document review, verification, processing, or other substantive work has commenced, the fee is generally non-refundable, except where required by law or where DRx Forum cannot provide the paid service for reasons attributable to DRx Forum.
Rejection resulting from inaccurate information, incomplete documents, ineligible credentials, or unverifiable documents does not automatically entitle the applicant to a refund where the agreed service has been performed.
If a payment succeeds but the application is not recorded because of a technical failure, the applicant must email Team.drxforum@gmail.com with the transaction reference and supporting evidence so that the issue can be investigated.
Payment for DRx Forum’s assistance does not include statutory registration fees payable to a pharmacy council or government authority unless expressly stated in the relevant service description.
5. Failed and Duplicate Transactions
If a customer is charged more than once for the same order, or money is debited without the order or application being confirmed, the customer must email Team.drxforum@gmail.com with the payment reference and supporting proof.
DRx Forum will investigate the transaction and, where appropriate, arrange the applicable remedy, which may include completing the order, restoring the application, or initiating a refund.
6. Refund Review and Processing
Every refund request must be submitted by email with a clear reason and valid supporting evidence.
DRx Forum may request additional information reasonably necessary to verify the payment or assess the request.
Approved refunds will normally be initiated through the original payment method, wherever supported by the payment provider.
DRx Forum aims to initiate approved refunds within 7–10 business days after approval. The time taken for the amount to appear in the customer’s account may depend on the bank, payment provider, or payment gateway.
These are processing targets and do not override any shorter mandatory timeline under applicable law.
Customers may request a status update by replying to their refund correspondence.
7. Non-Refundable Circumstances
Subject to applicable law, a refund may generally not be available where:
Digital content has been delivered and accessed without a qualifying defect or delivery issue.
The customer selected the wrong product after reviewing its description.
Incorrect or incomplete information or documents were supplied by the applicant.
The registration or verification service has already been substantially performed.
The customer did not obtain a desired examination result or third-party registration approval, despite DRx Forum delivering the service as described.
Nothing in this policy excludes any consumer right or remedy that cannot legally be excluded.
8. Official Refund Contact
All refund and cancellation requests must be emailed to:
Email: Team.drxforum@gmail.com
Please include the payment transaction ID, order or application reference, reason for the request, and valid supporting documents.
Telephone calls and verbal requests will not be accepted as formal refund applications. The telephone number below is provided for general business contact, not as a substitute for the required email-based refund procedure.
DRx Forum
Kumirmora Kabarsthan More, Hooghly – 712704, West Bengal, India
Phone: +91 7001957155
Website: https://drxforum.in/
9. Policy Updates
DRx Forum may update this policy to reflect changes in its services, payment procedures, or applicable legal requirements. The latest published version will apply prospectively, subject to applicable law.
DRx Forum
Educational Resources and Pharmacist Registration Assistance